You have 14 days from the date you received your item to request a return.

To be eligible, your item must be:

• In the same condition you received it
  
• Unworn or unused, with tags
  
• In the original packaging
  
• Accompanied by a receipt or proof of purchase

Please email us at service@vw.com.sg to request a return before sending back your item.

Returns must be shipped to:

AFTERSALES DEPARTMENT
247 Alexandra Road
Singapore 159934

Note: Items sent back without first requesting a return will not be accepted.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

The fastest way is to return your item and, once accepted, place a new order. We only replace items if they are defective or damaged. Please contact us if you need an exchange for the same item.

Yes, the following are non-returnable:

• Perishable goods (e.g., food, flowers, plants)
  
• Custom products (special orders, personalized items)
  
• Personal care goods (e.g., beauty products)
  
• Hazardous materials, flammable liquids, or gases
  
• Services rendered
  
• Sale or clearance items
  
• Gift cards

You will be responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item sent). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Once we receive and inspect your return, we’ll notify you if it’s approved. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Note: Banks or credit card companies may take extra time to process the refund. If more than 15 business days have passed since your return was approved, please contact us at service@vw.com.sg.