Roadside Assistance

Experience top service around the clock for your Volkswagen no matter the emergency. Give us a call on our 24-hour hotline at +65 6333 8800 for assistance on queries you may have regarding your vehicle and even for an arrangement of a tow service*. Our Roadside Assistance team is always on hand to help you back on the road and on your way to your destination.

Assured safety with every drive in your Volkswagen with:

• 1-year service at $100
• 2-year service at $150 (U.P. $200)

Our Roadside Assistance team is available 24/7 to assist you in any situation of an electrical or mechanical breakdown, an accident, or a pilot error (lack of fuel or locked keys) and will arrange to have you on your way to your destination!

Experience our free and efficient tow service to our Singapore Volkswagen Service Centre in the situation of an accident or breakdown of your vehicle wherever you are in Singapore and Peninsular Malaysia. Towing service available island wide in Singapore (except Jurong island) and the whole of Peninsular Malaysia.

Please visit: https://www.volkswagen.com.sg/owners-and-service/24-hr-roadside-assistance for more information. 

How to Redeem Your Digital Voucher

To Book Your Appointment:
After purchasing your voucher, please contact your service advisor or call our hotline at 6305 7299. Do ensure that you have your invoice number ready when booking your appointment.

Terms and Conditions

• Parts and labor fees apply if parts replacement or repair is required.
• Free one time complimentary jump-start service of vehicle battery. All subsequent jump-start services related to the same battery are subjected to an attendance fee of $144.45 (inclusive of GST).
• Free dispatch of roadside assistance technician, 24 hours a day only covers Singapore, not applicable to extended service in Malaysia**.
• Towing service available island wide in Singapore (except Jurong island) and in Peninsular Malaysia**.
• Extra cost will be incurred to customers in the event of towing from a remote location.
• Adverse weather conditions - On occasions when adverse weather such as floods, heavy thunder, and lightning challenge external resources, some operations may become physically impossible until the weather improves. During such situations, our main priority is to ensure that you and your passengers are taken to a safe place. The recovery of your Volkswagen may not be possible until weather conditions permit it.
• Rights - In the case of a false statement, we shall have the right to refuse any or all benefits. In the unlikely event of a dispute arising, for which a satisfactory solution cannot be found, we reserve the right to appoint an independent third party to act as an arbitrator to resolve the matter.
• Force majeure - We shall not be liable for failure to provide services under the terms of services set out in this page if such failure is caused or contributed by acts of nature, acts of a public enemy, acts of government authority or any political sub- division or any department or regulatory agency thereof or entity created thereby, acts of terrorism, orders of any court or arbitrary body, acts of any person engaged in subversive activity or sabotage, strikes, embargoes, delays due to any of the above causes or events beyond our reasonable control.
• Removal of belongings prior to recovery - Please ensure that you remove all belongings from your Volkswagen prior to recovery. We will not be responsible for any loss or damage to personal belongings left in the vehicle.